Privacy Policy
1.Who we are
ENABLE (ENABLE Tech LLC, a limited liability company organized under the laws of Qatar — "ENABLE", "we", "us") provides a customer engagement platform for hospitality, retail, pharmacy, and food-service businesses: ENABLE Rewards (loyalty and CRM), ENABLE Engage (marketing and messaging), and ENABLE Fulfill (ordering and fulfillment). Our registered office is at Al Nasr Tower B, 6th Floor, Doha, Qatar.
This policy explains what personal information we collect, why, who we share it with, and the choices you have. Questions can be sent to us at +974 5522 2717 or through enable.tech.
2.Scope and our role
This policy covers three groups of people:
- Customers of the businesses we serve ("you", if you joined a loyalty program, placed an order, made a payment, or received messages from a brand that uses ENABLE). For this data, the business you interact with (the "Merchant") decides why and how it is used; ENABLE processes it on the Merchant's behalf and under its instructions. The Merchant's own privacy notice also applies to you.
- Business users — staff of Merchants who sign in to ENABLE dashboards (management, call center, operations).
- Visitors to enable.tech — our marketing website.
Where ENABLE itself decides how data is used — for example, operating the platform, securing it, or handling website enquiries — ENABLE acts as the data controller.
3.Information we collect
If you are a customer of a Merchant
- Identity and contact details — name, phone number, email address, date of birth, gender, nationality, title, and preferred language, collected when you enroll in a loyalty program or place an order.
- Delivery addresses and location — saved addresses with map coordinates and address details (area, street, building, floor, unit) that you provide for delivery.
- Order and purchase history — items ordered, order value, dates, branch and brand, gift-recipient name and phone number if you send a gift, and any order remarks or card messages you write.
- Loyalty data — points balance, tier, stamps and punch-card progress, rewards earned and redeemed, and enrollment details (which brand, branch, and channel you signed up through).
- Payment records — amount, payment method, status, and transaction identifiers returned by the payment gateway. We do not collect or store card numbers; card details are entered directly with licensed payment gateways (see section 6).
- Device and technical data — device type, operating system, browser, and user-agent string captured when you register; push-notification tokens if you add a digital loyalty card to your phone's wallet app or enable notifications in a loyalty web app.
- Vehicle details — vehicle type, make, colour, and plate number, if you use curbside or drive-through pickup.
- Verification codes — one-time codes (OTPs) sent to your phone, which expire automatically.
If you are a business user
- Name, work email, phone number, position, profile photo, assigned roles, company and branch assignments, sign-in and activity timestamps, and device push-notification tokens. Passwords are stored hashed.
If you visit enable.tech
- If you book a demo, we collect the contact details you enter through our demo-request form, which is operated by a third-party form provider. If you contact us through a messaging app, that app's own terms also apply. Like most websites, ours may use third-party services (such as hosted fonts or analytics) that involve your browser exchanging basic technical data — such as your IP address and browser type — with those providers.
4.How we use information
- Operating loyalty programs — tracking points, stamps, tiers, and rewards; issuing and updating digital wallet passes.
- Processing orders — taking orders across channels (webstore, messaging apps, call center), arranging delivery or pickup, and sending order-status updates.
- Processing payments — creating payment links and charges through payment gateways and recording their outcome.
- Communications — sending OTPs, order and loyalty notifications, and — where you have agreed — marketing messages on behalf of the Merchant by SMS, email, messaging apps, or push notification.
- Merchant analytics — showing Merchants aggregated and individual activity for their own customers (order history, loyalty activity, spend).
- Support and operations — investigating issues, keeping integration and delivery records, and responding to requests.
- Security and legal compliance — protecting accounts, preventing abuse, and meeting legal obligations.
We do not sell personal information, and we do not use it for third-party advertising.
5.Legal bases and consent
We process personal data in line with applicable data-protection laws in the markets where we operate, including Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016) and equivalent laws in other countries where our services are used. Depending on the context, we rely on:
- Performance of a service — fulfilling the order, loyalty membership, or account you requested;
- Consent — for marketing messages and for enrollment in loyalty programs, which you can withdraw at any time;
- Legitimate purposes — securing and improving the platform and keeping accurate business records;
- Legal obligations — where laws require us to keep or disclose records.
7.International transfers
We operate across several markets in the Middle East, and some of the providers described above store or process data outside your country, including in the United States and the European Union. Where we transfer data internationally, we take steps to ensure it remains protected consistent with this policy and applicable law.
8.Data retention
We keep personal data for as long as needed to provide the service to you and the Merchant, and afterwards as required for legal, accounting, or dispute-resolution purposes. One-time verification codes are deleted automatically after they expire. When a Merchant leaves the platform, its customer data is removed from production systems and archived or deleted in accordance with our agreement with that Merchant.
9.Security
We protect personal data with measures including encryption in transit, hashed passwords, role-based access for business users, and hosting with providers that maintain recognized security certifications. No system is perfectly secure; if we become aware of a breach affecting your personal data, we will notify affected parties and regulators as required by law.
10.Your rights and choices
Subject to applicable law, you may:
- Access and correct the personal data we hold about you;
- Delete your data or close your loyalty membership;
- Withdraw consent to marketing at any time — via the opt-out in the message where available, or by contacting the Merchant or us;
- Object to or restrict certain processing.
If your relationship is with a Merchant (a loyalty program or store), the fastest route is to contact that Merchant, since it controls how your data is used; we support Merchants in fulfilling these requests. You can also contact us directly using the details in section 14, and you may lodge a complaint with the data-protection authority in your country.
12.Children's privacy
Our services are not directed at children, and we do not knowingly collect personal data from children under 16. If you believe a child has provided us personal data, contact us and we will delete it.
13.Changes to this policy
We may update this policy from time to time. We will post the updated version at enable.tech with a revised "last updated" date, and for material changes we will provide additional notice where required.
14.Contact us
ENABLE Tech LLC
Al Nasr Tower B, 6th Floor, Doha, Qatar
Phone: +974 5522 2717
Web: enable.tech